As a part of OYTEK's Technological Services Department, the Technological Services Division consists of a service desk and onsite service, POS support and CC service units. This division provides uninterrupted service for tens of thousands of PCs, monitors, printers and network and POS devices as well as to hundreds of bank branches and data lines.

We are waiting for your call…

Manned by personnel who are friendly and knowledgeable, the OYTEK Service Desk answers and records incoming calls from clients and provides first-level support over the phone.

The Service Desk's coordinates:

Telephone: 444 0 141
0212 339 23 26
0212 339 23 27
Fax: 0212 339 24 42
E-mail: ariza@oytek.com.tr
istek@oytek.com.tr

Help wherever and whenever it's needed

In situations where telephone support is not enough and onsite intervention is required, clients' problems are resolved by means of field operations. New installations, problems with project continuity, maintenance and repair operations, and all other failures are dealt with and resolved by the Onsite Service Unit.

Intervention and resolution times vary according to the level of service that the client has chosen. Under our special service agreement, we intervene in a client's problem within two hours' time and resolve it within four.

Onsite service can also be provided by assigning an OYTEK employee to be present at the client's premises. The demand for this level of service has been growing rapidly in recent years.